What to Expect For Your Future Appointment
Thank you for giving SAGE the opportunity to care for your pet. Here are easy steps on how to prepare and what to expect for your future appointment with us!
CHECK-IN FOR YOUR APPOINTMENT
We have launched a digital check-in process for appointments, RX pick-up, and discharges!
When you arrive:
Type in your web browser the following URL’s by SAGE location:
- SAGE Campbell: sagecenters.com/checkin-campbell
- SAGE Concord: sagecenters.com/checkin-concord
- SAGE Dublin: sagecenters.com/checkin-dublin
- SAGE Redwood City: sagecenters.com/checkin-rwc
OR scan the QR code that is on various signage throughout the parking lot.
Step 2: Complete the form with your information.
Step 3: Upon completing the form, a staff member will be alerted of your arrival for your appointment, RX pick-up or discharge and will contact you.
Important to note – please do not complete the check-in form before your appointment. This form is meant to notify our team of your arrival that you’re here in the parking lot.
If your pet is having a sedated procedure or your appointment reminder instructed you to fast, please click the fasting recommendations.
Write down your concerns, questions and observations of your pet, to bring with you to your appointment.
NO SHOW & CANCELLATION POLICY
This policy has been established to provide the highest level of veterinary care to all of our patients.
By providing us notice of a cancellation, we will be able to accommodate other patients with your appointment slot. Your cooperation with this cancellation policy allows us to reschedule patients who have been waiting weeks to months for an appointment.
Clients are required to leave a deposit of 25% of the consult fee at the time of scheduling. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance for consults with one of our specialists and at least 2 hours in advance for Urgent Care consults. Your early cancellation will allow another patient to get necessary medical attention.
Clients who fail to show or cancel/reschedules an appointment with less than 48 hours notice for specialty consults and less than 2 hours notice for Urgent Care consults will forfeit the 25% deposit. If appointments are cancelled/rescheduled prior to the 48 hour or 2-hour window, clients can have the deposit saved for the next appointment or a refund will be processed. If for any reason you need to cancel an appointment, please notify our office as a soon as possible.
Thank you for your cooperation, and we look forward to continuing to serve you and your pets. If you have any questions or concerns, please do not hesitate to reach out.
ITEMS TO BRING
Your pet’s medical records to include any x-rays/radiographs and labwork. You may have your primary veterinarian fax these to us ahead of your appointment.
Medication, in its original container, that your pet is–or was–taking and your pharmacy’s name and phone number. It is helpful for us to double check doses and types of medications with your medical records.
Please bring any special diet needs if your pet may be spending the night. This might occur if scheduled for surgery or other diagnostics and therapies requiring hospitalization. We may also want to adjust feeding instructions for very young animals, certain toy breeds, and patients on certain medications for the heart or for seizures. You can check in with us or with your family veterinarian if your pet falls into one of these groups.
Please bring any supplements you routinely give to your pet.
We will present you with a treatment plan and an estimate for your pet’s care. We will ask you to approve and sign the estimate before we start treatment. An initial payment is required at the time of patient admission. The initial payment will be the low end of the estimate of services.
Payment in full is required when your pet is released.
We accept cash, check, and all major credit cards. Please bring your driver’s license for identification and security purposes.
We also accept pet insurance. Please bring in your claim form with your visit and we will be happy to fill that out for you.