Appointment Information

Appointment Information

If this is an emergency, please click here. Appointments are not necessary for emergency services.

Thank you for giving SAGE the opportunity to care for your pet. Here are easy steps to obtain an appointment with one of our specialists:

1. DETERMINE WHICH FACILITY AND SERVICE (DEPARTMENT) YOU WOULD LIKE TO MAKE AN APPOINTMENT WITH.

For easy reference, here are links to each of our four centers:

CAMPBELL
CONCORD
DUBLIN
REDWOOD CITY

2. PLEASE CALL US AT YOUR CHOSEN FACILITY TO SCHEDULE AN APPOINTMENT.

Our Client Service Coordinators (CSCs) will help you find the best date and time for your appointment and answer any questions you may have. If necessary, they will also help obtain your pet’s medical record from your primary veterinarian, if you have one.

3. ITEMS TO BRING

Your pet’s medical records to include any x-rays/radiographs and labwork. You may have your primary veterinarian fax these to us ahead of your appointment.

Medication, in its original container, that your pet is–or was–taking and your pharmacy’s name and phone number. It is helpful for us to double check doses and types of medications with your medical records.

Please bring any special diet needs if your pet may be spending the night. This might occur if scheduled for surgery or other diagnostics and therapies requiring hospitalization. We may also want to adjust feeding instructions for very young animals, certain toy breeds, and patients on certain medications for the heart or for seizures. You can check in with us or with your family veterinarian if your pet falls into one of these groups.

Please bring any supplements you routinely give to your pet.

4. PREPARE

Write down your concerns, questions and observations of your pet, to bring with you to your appointment.

If the appointment is for an endoscopy or a colonoscopy, or for electrochemotherapy or surgery, your pet will need to have fasted. Please click the fasting recommendations button below for more information on how to prepare your pet accordingly.

Fasting Recommendations

5. AT TIME OF APPOINTMENT

If your appointment is a consultation, please arrive 15 minutes early for your appointment.

Our CSCs will greet you upon arrival. If you need assistance with bringing your pet into the facility, please check in at the front desk first and we will assist you with bringing your pet in from your vehicle. We ask that you have your dog either leashed or in a carrier while waiting in the lobby and all cats must be in a carrier. This is for the safety of all of the patients and clients.

You and your pet will be greeted by one of our clinical staff members to discuss and obtain information and bring you to an exam room prior to meeting with the doctor.

If this is your initial visit, the doctor will answer your questions and provide options and a recommended course of treatment, taking into consideration what you would like to do for your pet.

Very often, we care for your pet while you wait. We offer a comfortable lobby area with refreshments, reading material and free wi-fi for your convenience.

If the treatment is over a period of time, you may be asked to leave your pet in our care. We’ll ask for your contact information and keep you informed of your pet’s progress.

6. PAYMENT

We will present you with a treatment plan and an estimate for your pet’s care. We will ask you to approve and sign the estimate before we start treatment. An initial payment is required at the time of patient admission. The initial payment will be the low end of the estimate of services.

Payment in full is required when your pet is released.

We accept cash, check, and all major credit cards. Please bring your driver’s license for identification and security purposes.

We accept 3rd party payment through Care Credit and ScratchPay. For your convenience, you may apply directly at www.carecredit.com or www.scratchpay.com

We also accept pet insurance. Please bring in your claim form with your visit and we will be happy to fill that out for you.

No-Show and Cancellation Policy – 6/30/21

Dear Valued SAGE Clients,

We would like to inform you of our cancellation of appointments and no-shows. This policy has been established to provide the highest level of veterinary care to all of our patients.

By providing us notice of a cancellation, we will be able to accommodate other patients with your appointment slot. Your cooperation with this cancellation policy allows us to reschedule patients who have been waiting weeks to months for an appointment.

Clients are required to leave a deposit of 25% of the consult fee at the time of scheduling. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance for consults with one of our specialists and at least 2 hours in advance for Urgent Care consults. Your early cancellation will allow another patient to get necessary medical attention.

Clients who fail to show or cancel/reschedules an appointment with less than 48 hours notice for specialty consults and less than 2 hours notice for Urgent Care consults will forfeit the 25% deposit. If appointments are cancelled/rescheduled prior to the 48 hour or 2-hour window, clients can have the deposit saved for the next appointment or a refund will be processed. If for any reason you need to cancel an appointment, please notify our office as a soon as possible.

Thank you for your cooperation, and we look forward to continuing to serve you and your pets. If you have any questions or concerns, please do not hesitate to reach out.

Sincerely,
SAGE Veterinary Centers

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