General Information

What animals do we examine at Veterinary Vision?

Patients come to Veterinary Vision from all over the San Francisco Bay Area. While many pets are referred to us by their primary care veterinarians, our services are also available to pets whose care-takers locate us on their own.  Most of our patients are dogs and cats.  However, we will also examine most non-human animals. Examples include rabbits, birds, pocket pets, and horses.  We provide consultation services with local zoos and wildlife rehabilitation centers and may even see farm animals on occasion.

 When does my pet need an eye exam?
  • Signs of sharp eye pain (squinting, rubbing at the eye, increased tearing)
  • Signs of dull pain, such as seen in glaucoma, include depression, decreased exercise tolerance, and lethargy.
  • Change in appearance of the eye – cloudiness, redness, swelling, enlargement
  • Discharge from the eye, especially excessive quantity of clear tears or any yellow or green discharge
  • Changes in vision – hesitation when going down stairs, trouble finding ball, bumping into objects, missing curbs, cautious behavior in dim light
  • Any of the above which occurs suddenly, seems severe, or is associated with a known injury to the eye may be an emergency.  If in doubt, call us for a daytime appointment Mon- Sat or see instructions below for reaching a doctor for an after hours emergency.
How to Contact Us

FOR APPOINTMENTS: We have offices in San Francisco and San Carlos, California. The contact phone number to make an appointment in either office is 650-551-1115 (or 800-427-5367). Both offices are open during the week and on Saturdays.  Doctors and staff work in both offices and your pet’s full electronic medical record is available from each location. Click here for more information about scheduling appointments.

AFTER HOURS:  If you believe your pet may have a true ophthalmic emergency outside of regular business hours, you may use our daytime phone numbers to reach the on call paging system. Listen carefully to the prompts and leave a clear message with your contact information, including area code.  An on-call veterinary ophthalmologist will be paged, who will discuss your pet’s problem with you and assess whether or not your pet will need to be examined the same day or the next day by an ophthalmologist, or will benefit from prompt care through a general emergency veterinarian.

Our voluntary emergency service is staffed by the same board-certified veterinary ophthalmologists who work during the day, so we ask that you not abuse their good-will by calling after hours with non-urgent questions or to request medication refills!

History of Veterinary Vision

Veterinary Vision was established by Dr. Cynthia Cook in 1991 and was originally located in San Mateo, California. Dr. Albert Mughannam joined the practice in 1997, the same year that a second office was opened in San Francisco. Veterinary Vision moved from San Mateo to a new, state of the art facility in San Carlos in 2006. A new San Francisco office opened in 2009. Dr. Gwen Lynch joined the practice in 2000 and Dr. Katie Freeman in 2018. The practice currently has four board certified ophthalmologists and a support staff of more than ten. Our practices see patients from the entire San Francisco Bay Area.

Purpose Statement — The Ideals that Guide Our Actions and Our Policies
  • To improve and preserve the visual health and comfort of our animal patients.
  •  To communicate with our clients as partners in their animal’s well being.
  •  To promote awareness and education about eye disease in pets to veterinarians and the public.
  •  To maintain a respectful and professional environment where expertly trained professionals can practice the highest quality of medicine possible.