EFFECTIVE TODAY, APRIL 1, 2021
Dear Valued Veterinary Vision Clients,
We would like to inform you of a new policy on cancellation of appointments and no-shows. This policy has been established in order to provide the highest level of veterinary care to all of our patients.
By providing us notice of a cancellation, we will be able to accommodate other patients with your appointment slot. When you do not show up for a scheduled appointment, it creates an unused appointment slot that could have been used for another patient in need of it.
It is very important that you call within 24 hours in advance to cancel your appointment.
Consults – New clients will be required to leave a deposit of 25% of the consult fee at the time of scheduling. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. Clients who fail to show or cancels/reschedules an appointment and has not contacted our office with at least 48 hours’ notice will be considered a No Show. They then will be charged a 25% fee. This fee will be deducted from the deposit before it is refunded. If for any reason you need to cancel an appointment, please notify our office as a soon as possible.
Surgery- 25% of your estimate is required as a deposit at the time of scheduling. Clients who fail to show or cancels/reschedules an surgery and has not contacted our office with at least 48 hours’ notice will be considered a No Show. They then will be charged 25% of their deposit. This fee will be deducted from the deposit before it is refunded. If for any reason you need to cancel an appointment.
Thank you for your understanding and we look forward to continuing to serve you and your pets. If you have any questions or concerns, please do not hesitate to reach out by calling us at 650-511-1115 or email firstname.lastname@example.org.
Your requests and inquiries will then be sent to our client service team who will be in touch with you within 24-72 hours, depending on the request. Our Veterinary Vision Self-Service Portal helps reduce high call volumes, hold times, and provides our pet parents the added convenience of digital capabilities to get in touch with us versus calling in.