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NEW CHANGES AT SAGE: WHAT TO EXPECT!

WHAT TO EXPECT 

We are working to continuously improve workflows, wait times, and high call volume while keeping everyone safe. We have implemented NEW changes to our check-in/checkout process, as well as deployed a new phone system to better assist our pet parents. Below you find everything you need to know regarding the new changes, what to expect with a step-by-step process on what do. 

MOBILE CHECK-IN

 

MOBILE CHECK-IN

Next time you come to SAGE you will not need to call to check-in! We have launched a new digital check-in process for appointments.

 When pet parents arrive:

Step 1: You will either:

Step 2: Complete the form with your information.

Step 3: Upon completing the form, a staff member will be alerted of your arrival for your appointment and will contact you.

Important to note – please do not complete the check-in form before your appointment. This form is meant to notify our team of your arrival that you’re here in the parking lot.

LEARN HOW TO SCAN OUR QR CODE

Before you begin, please install QR Code Reader on your smartphone. This app can be found on your App Store for Apple IPhone’s or Google Play for Android phones. 

Once you have a QR Code reader installed, you’re ready to scan your first QR Code. Doing so is very easy. Just follow these simple steps.

  1. Open the QR Code reader on your phone.
  2. Hold your device over a QR Code so that it’s clearly visible within your smartphone’s screen.

Two things can happen when you correctly hold your smartphone over a QR Code.

  1. The phone automatically scans the code.
  2. On some readers, you have to press a button to snap a picture, not unlike the button on your smartphone camera.

Bravo! Your smartphone reads the code and navigates to our check-in form to complete! 

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MOBILE PAYMENT – Available ONLY at SAGE Redwood City

 

MOBILE PAYMENT

Pet Parents no longer need to call to checkout to pay for their pets’ treatment. You can now complete your payment at the touch of your fingertips.

  • Step 1: We will email your invoice, followed by a payment request link via text (SMS) and/or email.
  • Step 2: When you click the link, you will be taken to a payment request page where you will complete your details and payment information.
  • Step 3: Click submit and a confirmation page will pop-up letting you know your payment has been successfully completed. An email receipt with follow shortly after completion.

NEW PHONE SYSTEM

 

NEW PHONE SYSTEM

We have deployed a new phone system! Instead of calling the front desk team and being transferred, pet parents will now be prompted to select the number of the department or person they need to get in touch with. If the department or person is assisting other patients and unavailable to talk, there is a callback option, if you prefer not to wait on hold.

By implementing these new changes, we hope to make the process for you and your pet easier, while keeping everyone safe. We understand that long wait times and new changes can be frustrating, but we take everyone’s safety very seriously and want to continue serving our communities as an essential service. We appreciate your patience and understanding. We will continue to keep you informed as we make changes to improve our workflows.

We are thankful to serve our communities with the same focus and values on patient care that we’ve had for decades. We are all in this together. Thank you for being a part of our SAGE family. We are here for you when you need us, 24/7 – 365 days, including holidays.

 

 

 

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