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NEW! SAGE Self-Service Portal

Dear Valued Pet Parents, 
 
We remain committed to providing medical care to the pets who need us. We recognize our pet parents and patients have experienced longer wait times and high call volumes. This is due to covid-19 safety protocols, increase in pet ownership – we are seeing more patients than ever before, and some local hospitals have limited their hours/services, booked out in advance, or closed. SAGE is continuously working to create and implement efficient ways to streamline workflows to reduce wait times, while keeping our team members, pet parents, and community safe.
 
We are excited to announce our NEW SAGE Self-Service Portal! For non-emergent requests and inquiries, you can now go to our website to make an appointment, request medical records or invoices, leave a message for your medical team, complete an RX refill request, and MUCH MORE! Your requests and inquiries will then be sent to our client service team who will be in touch with you within 24-72 hours, depending on the request.
 
Our SAGE Self-Service Portal helps reduce high call volumes, hold times, and provides our pet parents the added convenience of digital capabilities to get in touch with us versus calling in.
 
To learn more about our SAGE Self-Service Portal or to make a request to get in touch with our team, click the Self-Service Portal button below.
 
Our self-service portal joins our other initiatives of mobile check-in, mobile payments, and updated phone system. To learn more about our “New Changes Initiatives” and what to expect with your next visit at SAGE, click the button below.
 
We understand that long wait times and new changes can be frustrating, but we take everyone’s safety very seriously and want to continue serving our communities as an essential service. We appreciate your patience and understanding. We will continue to keep you informed as we make changes to improve our workflows.
 
We are thankful to serve our communities with the same focus and values on patient care that we’ve had for decades. We are all in this together. Thank you for being a part of our SAGE family. We are here for you when you need us, 24/7 – 365 days, including holidays.
 
 
Sincerely,
 
SAGE Veterinary Centers

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